Showing posts with label bureaucracy. Show all posts
Showing posts with label bureaucracy. Show all posts

Wednesday, September 11, 2013

Perusing


All I want to do is leave the country. I have been daydreaming about it often since the last time I left the country. On a weekly basis, I torment all of those around me with stories of Romani kids and cheese-toting anarchists in the Czech Republic. Then I think about having another adventure. This all-consuming wanderlust often manifests itself in the form of looking at pictures of rainbow buildings in Argentina or teaching myself useful Polish phrases or reading an entire website about Bulgarian cuisine while at work. My workplace environment only enables me by making it extremely easy for me to spend an entire shift reading about Bulgarian cuisine.

Finally, some real progress. Dave and I are going to Peru in November. I will have someplace useful to channel this energy. Now here is a photo montage of pictures from Google Images!

Ruins!
Alpacas!
Chocolate!
Ceviche!

Wild camelids!

Peru is one country that Dave and I both can agree on. I’ve wanted to visit Machu Picchu since I was a wee beastie. I saw Matt Lauer traveling there on the morning news while eating my Fruity Pebbles and I thought, “Yes. I shall go there.” Last year I met some kids from Lima and got a favorable impression of that city as well. Did you know it is the Gastronomy Capital of the Americas? I’m not sure who has the privilege of awarding such titles, but I intend to find out if it is well-deserved. Peru is a great exporter of cocoa beans, so I can’t help but imagine chocolate gushing from the alleys like floodwater. And if there is good chocolate then I could easily live off of that for ten days (or until I get a chocolate hangover).

But chocolate addictions aside, I may need to start eating fish again to be able to survive in Lima. My last few experiences with fish have involved unparalleled bellyaches. Peru is famous for ceviche, which I tried with Dave several years ago. Instead of cooking the fish, it is prepared with lemon juice and spices. The lemon juice is supposed to kill the bacteria and parasites. We went to a restaurant near our college and ordered some sort of pink-fish-ceviche. It was delicious, but we both felt very weird during the car ride home. My whole body felt loopy. I didn’t know it at the time, but the feelings of loopy-ness were just hallucinations brought on by food poisoning.

I told a friend from Lima about my ceviche experience. “You shouldn't be eating that outside of Peru,” she gently chided.

One night after I came home from work, Dave and I stitched together the skeleton of the whole adventure in one big marathon. Dave found some not-so-expensive round trip plain tickets; I arranged our accommodations. We tried to buy our tickets to Machu Picchu ahead of time. Apparently, it is not so difficult to buy the tickets in Cusco the night before or the morning of the trip.

Huayna Picchu, the misty and impressive mountain peak that one sees in all pictures of the ruins, is a little harder to tackle spontaneously. You need to buy the tickets in a package with Machu Picchu. Only 400 people are allowed to climb it a day and you have to go through Peru’s government website to book it ahead of time. Peru’s website is notoriously screwy, however, so we had no luck in procuring any tickets ahead of time. Officially, it only takes Visa cards. In reality it does not even take Visa cards.

We also missed out on buying our lunch ahead of time from the only buffet-style restaurant at the peak of this precious ancient treasure. I suppose we will just bring sandwiches.

I began to consider what sort of footwear one would wear for the climb. Normally I would wear my barefoot shoes for hiking, but I wondered if something more heavy-duty would be necessary. Google provided us with heaps of wisdom. Some people climbed it in sneakers, others in Teva sandals. One person recommended that we wear two pairs of socks. He said that a friend recommended that he wear two pairs of socks and, though he can no longer remember the excellent reason, he now wears two pairs of socks every day.


While we have the skeleton of the trip pieced together, there are still other important things that need to be addressed. I need to bring my level of Spanish to at least conversational-caveman level in the next two months. I can hardly remember anything from my Rosetta Stone lessons from last year, but I really hope to see some women eating rice in Peru so I can make intelligent remarks. And at least one alpaca, which I will ardently embrace.


Sunday, June 9, 2013

Hello, Car Insurance!


I got the license, I got the car, but I needed to get car insurance before I could drive off into the sunset. I was forced to descend into a dark underworld of labyrinthine bureaucracies, to endure the relentless gnawing of customer service agents paid on commission.

I. Please leave a message.

In the beginning, I called a local insurance agent recommended to me by a Real Adult. The first time I called, I got the secretary. The secretary, sounding bored and crabby, told me the agent was in a meeting with an important client and that she would have to take down my information. The meeting must have lasted the whole day because I never got a call back. Later, I tried to call again and got her voicemail.

The next day I called again, got the same yawning secretary and left the same futile message. After the weekend passed, I knew that I needed to create contingency plan in case this woman turned out not to exist. I collected quotes from other insurance companies and called back armed with information, this time finally hearing the voice of the agent I was trying to contact all along. She took down my information and said she would call me back later that day with a quote.

She never called me back that afternoon. At work that evening, I saw I had a voicemail. It was from the agent, saying that the car identification number the secretary took down had too many digits, but she had a quote ready for me. I called the next day and got the voicemail. When I finally got in touch with her, the quote she gave me was twice as high as the highest quote I had gotten so far. I wrote her a nice email thanking her for her time, saying that I had taken another offer.

“It’s okay, we’ll get you onto our policy in six months. Give me a call then,” she wrote back.

II. BEST FRIEND.

The sites that calculate car insurance quotes are designed to be user friendly, but they ask a lot of confusing and seemingly unnecessary questions.

What is your social security number?

When was the date of your last period?

List three things you've never told anyone.

Besides that, I didn't know if I had anti-lock brakes. I didn't know if my car was a CE or a LE or a VE or a PE. The first site I went to on my quest for insurance quotes left me wondering, “Am I doing any of this right?” I picked up my cell phone and talked to an “Insurance Expert.”

Katie gladly answered all of my questions and then asked me for my credit card number so we could go through with the purchase. This was all moving too fast for me. I didn't know what to say. Did she really think I was going to buy insurance on impulse?

“Uh, I really want to discuss this with my boyfriend first. It’s a big decision and I’d really like to call you back about it,” I said with some stuttering.

“Sure! Hey! Why don’t I call your boyfriend and we can talk him into this together? Don’t worry! I do this all the time with couples who have questions about our policies. Then I can answer any questions the two of you have. I’m sure that we can convince him that this is the best option for you.”

“No. That’s okay. I’d rather call back.”

“Okay, here’s what I’m going to do for you…”

I could not get her off the phone. I couldn't bring myself to say that I wanted to compare insurance companies without her breathing down my neck from a calling center in Omaha. Eventually she ended up asking me a lot of questions about my life, trying to develop an amiable relationship with me. Are you a student? You were a creative writing major! That is so cool! Are you going to write a book? I’m totally going to buy your book when it comes out. What kind of work are you doing now?

“I’m a telephone operator. I basically do the same job as you, but in a hotel rather than an insurance company.”

That’s a comparison no Insurance Expert wants to hear.

In the end, I got her to say goodbye. I told her that I had to follow up with an insurance company my parents suggested before making a decision. I was worried she would want to start a party line with me, her, and anyone I would ever consult for advice, but fortunately that didn't come up.

III. You seem like a smart girl.

In the end, I settled on the insurance company that gave me the best rate. Naturally. What else was I supposed to do? How else does one choose between a series of comparably sketchy options? I called the winning insurance company and set up a policy with yet another Insurance Expert named James. I felt like James was sitting at his switchboard phone snickering at some fantastic joke that I wasn't part of, playfully elbowing the ribs of his best friend who crouched beside his desk, trying not to burst out laughing. James was a bad actor and he was giving the performance of a lifetime.

“Wow! Look at this rate! You must have the best rate in the whole state of New York! I want to live where you live and get an excellent rate like this. I mean, you’re a new driver, you’re only twenty-three years old, and you’re getting this great rate! And the rate that I’m going to give you is only thirty dollars more than the rate you got online! Wow! You must be so happy with this rate.”

I found myself laughing out loud at him. I felt like I was walking into a scam, but I guess that’s how one always feels when purchasing insurance.

“Listen Brittany, you seem like a smart girl. I mean, you’re buying your insurance from us. So just bear with me while I read you these terms and conditions…”


Finally. I got my insurance, I registered my vehicle, and now Nina the Car is in my clumsy hands forever. Then the check engine light turned on, but that is another story for another day.

Thursday, January 17, 2013

I am at risk for everything

To sign up for my new health insurance I needed to take a multiple choice-style health evaluation through WebMD. It asked me questions about my diet, exercise regimen, repetitive tasks at work, how much time I spent sitting, and how much time I spent standing. It asked me if I had moved in the past year and if I had changed jobs.

I groaned my way through the diet segment, recording the number of servings I eat from each segment of the food pyramid, knowing full well that not eating meat or very much dairy for that matter would significantly bring down my score. Somewhere, a stern-looking insurance elf would be marking points against me in his policy holder records.

Since when is WebMD a trusted source of health-related information, thought I, and who would find such an exam useful? Surely it would deduce from the thirty or so multiple choice questions that I’m at risk for cholera, trench foot, and tapeworm, and proceed to recommend me a cure in the form of lean meats.

My actual test results were not so far off. The level of health risk was displayed, to convey a high level of urgency, with a red bar graph that nearly reached the highest level (representing death, I presume?). Were this evaluation a strongman game at the local county fair, I would have been mere inches away from ringing the bell and winning an enormous stuffed lobster for my bombshell girlfriend. Beneath this graph I was declared to be at high risk for a musculoskeletal condition.

My level of stress was also in the red. I didn’t expect stress to put me in the “massive coronary” range, but then I reviewed my answers and I remembered that I had moved twice and rolled through a series of five new jobs in one year. When I factor in student loan conundrums and chronic leaky ceilings and public transportation woes, it’s no wonder I can’t stop sleeping.

I don’t always recognize stress when it’s actually happening – sometimes it manifests itself as a cookie binge, other times a temporary coma. Recently I also had bouts of uncharacteristic crabbiness and blotchy, peely skin. It was like the skin cells on my face were trying to abandon ship.

WebMD proceeded to recommend a series of stress management techniques like meditation, yoga, and journaling. There was not one technique listed that I don’t already do. What can I do to alleviate stress that I’m not already doing? I asked myself. I certainly can’t stop the ceilings from leaking and stop the job markets from sucking and stop people from being absurd.

Then I reminded myself that this was a very general evaluation from the same website that had lead me to believe on more than one occasion that I had bone cancer and that skin condition that made Michael Jackson white. I was probably, for the most part, fine. I certainly couldn't give the insurance elves the satisfaction of divining my stress-related death. I, for one, intend to live. With leaky ceilings and all the rest of it. Forever, if necessary.